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Vorträge an Universitäten

  Seminarthema   Institution   Datum   Ort  
                 
  Gaining management qualities in Germany   University of Wales   1995   Aberystwyth  
                 
  Customer orientation in Non-profit organizations. Taking a public theatre as an example (Results of an empirical study)   University of Cambridge   1995   Cambridge  
                 
  Kundenzufriedenheit als Strategie von Non-Profit-Unternehmen   BA Karlsruhe   1995   Karlsruhe  
                 
  Customer satisfaction theory   University of Cambridge   1996   Cambridge  
                 
  Value orientated product positioning   University of Cranfield   1996   Cranfield  
                 
  Customer satisfaction measurement   University of Cambridge   1996   Cambridge  
                 
  Customer satisfaction - Some empirical results   University of Cambridge   1996   Cambridge  
                 
  Customer satisfaction theory   University of Bologna   1996   Bologna  
                 
  Customer satisfaction - Some empirical results   University of Bologna   1996   Bologna  
                 
  An integrative framework for product development and satisfaction measurement   University of Cambridge   1997   Cambridge  
                 
  The Satisfaction of voters - Empirical testing of a dynamic model to measure different voter satisfaction profiles   Manchester Metropolitan University   1997   Manchester  
                 
  An integrative framework for product development and satisfaction measurement: A case study with passenger cars   London Business School   1997   London